Mobile Global Roaming

With roaming enabled, you can use your CallPlus mobile in over 210 destinations worldwide.

Please check that global roaming has been enabled on your mobile phone before leaving for your overseas destination.  You can do this directly in My Account or by calling our business support team on 0800 89 5000.

And we've simplified our roaming pricing so regardless what network you connect to when you arrive, the rates will remain the same.

When you arrive
When you turn on your mobile it should automatically select a network. If it doesn't, you'll need to select a network manually. Check your mobile user guide for details.

Making calls and sending TXTs
When you're overseas, you need to add country codes to the beginning of all the numbers you call or TXT, including the country you're in.

So, to call a New Zealand number, you'll replace the 0 at the beginning of all the numbers with +64 (New Zealand's country code).

This means 09 929 0407 becomes +64 9 929 0407 and 027 789 654 becomes +64 27 789 654.


Terms and Conditions
Due to the geographical nature and size of some countries, mobile roaming services can not be guaranteed in all areas. CallPlus and our roaming network partner Spark New Zealand are not responsible for the performance of our roaming partners' networks.  For more information please see the CallPlus Mobile Terms and Conditions.


Checking voicemail messages
To call voicemail from overseas, you need to dial +64 9 280 0909 (this number is already saved as a contact on your SIM Card under 'Voicemail').

When you call your voicemail, you'll be asked to enter your mobile number and your 4-digit PIN, so please make sure you know what this is before you leave.


Problems while roaming?
If you are having any problems while you are roaming, please contact our business support team or International Roaming team:

International Roaming Helpdesk: +64 9 358 4583
CallPlus Mobile Helpdesk: +64 9 929 0407


          Full List of our Global Roaming Rates




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