Standard Terms and Conditions

4. Using Our Services

You must not use our services
(or permit our services to be used) in a way which:
a. breaks any laws;
b. infringes anyone’s rights; or
c. is malicious, obscene or offensive.
You must keep confidential any password or PIN number which is used by you to access our services and we recommend that you change this on a regular basis for security reasons. You must also change your password or PIN number if we ask you to do so.
You must comply with any reasonable restrictions we impose or directions we give regarding the use of our services.
Calling Pack - Fair Usage Policy: Fair usage is determined by looking at average customer usage patterns in any given month. If your calling activity is inconsistent with normal business usage patterns, we may deem your calling to be unfair and ask you to moderate your usage. If you fail to do so, we reserve the right charge our standard per minute rates and/or remove the service from your account. We also reserve the right to remove any country from a international calling pack.
You must ensure that all information you give us is correct. Where any information you have supplied to us changes (such as contact details) you must provide us with updated information as soon as possible.
Subject to any term commitment, you must notify us if you wish to terminate your non-code access to our services. We do not supply line access only. If your non-code access to our services is removed and you leave line access with us, we may reinstate your non-code access on those lines without giving you notice.
You agree that we can act on any verbal instructions from authorised personnel in relation to making changes to your services.
We may install equipment and carry out other work at a customer’s premises. If we do so at your premises, then you grant to us and our contractors an irrevocable licence to enter your premises as and when we reasonably require (and you must obtain any necessary consents to such access) for the purposes of installing, maintaining, monitoring and removing such equipment or carrying out such work.

5. Internet Services

This clause applies if we provide internet access services to you.

You must not use a flat rate dial-up internet access account as a permanent connection. We can at our discretion disconnect you if:
a. you are continuously connected for more than 6 hours;
b. your connection is idle for more than 15 minutes (meaning that no data is transferred during that period); or
c. we otherwise consider that your use of our internet access service has been excessive or unreasonable.
If we disconnect you for one of the reasons set out in clause 5.2 you will normally be able to reconnect without additional cost. However, if your account is overdue at the time of disconnection, you may be unable to reconnect until your overdue account is brought up to date.
You are responsible for downloading to your computer any email that you wish to keep. We may without notice to you remove any mail that remains on our servers for more than 90 days.
You must not knowingly transmit any worms or viruses or use our services in a manner which is likely to or is intended to damage or compromise the security of our network or anyone else’s network.
You must use our service in a reasonable and responsible manner and in accordance with established “netiquette”.
You must not have more than one connection to our service using your user ID at any time. If for any reason you do have simultaneous connections we reserve the right to charge you $5.00 per hour (or part hour) for each additional connection.
We do not control the information that can be accessed through the internet. Accordingly we are not responsible for any inaccurate, illegal or offensive information which may be obtained from your use of our services. We are also not liable for any viruses or other harmful code which you download via the internet.

6. Broadband services

This clause applies if we provide broadband internet access services to you.
Our plan speeds are the maximum speeds at which you are able to send data to or receive data from our network. Because we rely on other providers to deliver data to or from our network we are unable to guarantee that these speeds will be available to you. Other issues beyond our

Standard Terms & Conditions pg3

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