Mobile Terms and Conditions
1. Our agreement
  1. Our agreement for mobile Services comprises:
    • The online Mobile terms and conditions below
    • Your application form for our Services.
    2. If there is a conflict, the above take priority in the order listed.
  2. Our agreement begins when you are connected to our Services.
  3. Telecommunications changes rapidly, so we reserve the right to add to, remove or change these terms from time to time. We will notify you of any changes directly or via our website, so please check the website regularly.
 
2. We promise our best
  1. We promise to do our best to provide quality and reliable mobile Services.
  2. Despite this promise, fault-free Services cannot be guaranteed because:
    • quality, reliability and coverage of the service depends partly on your Mobile, partly on our network and partly on other providers and telecommunications networks to which our network is connected;
    • radio interference, atmospheric conditions, geographic factors, network congestion, maintenance, outages on other networks and provider sites can also affect service;
    • other operational or technical diffi culties may mean you don’t receive service in areas or times;
    • service can change with network expansion or reconfi guration;
    • service may be affected by the confi guration of our network, the use of the internet, or the confi guration or limitations of your, or your intended recipient’s Mobile or other telecommunication.
 
3. Our services
  1. You may make local, national and international calls, text messages and access voicemail and other Services.
  2. Our Services are subject to consistent change, often as a result of improvements in technology, quality and coverage, so we reserve the right to change, modify, advance, suspend or remove the Services we provide to you from time to time. We will notify you of any changes either directly or via our website, so please check the website regularly.
  1. If changes to the Services require new or upgraded Mobile or other equipment, you will be responsible for obtaining this at your cost.
  2. In the interests of others, we limit the number and duration of messages that you may leave on voicemail service.
  3. We will try to maintain security of information, but cannot promise that information you receive or send using the Services will be secure because some of our Services are available via the internet or systems operated by third parties.
  4. We will try to prevent viruses or other manipulating programs from harming your Mobile, but will not be responsible if harm occurs.
  5. We may alter information you send when using the Services in order to enable delivery to the recipient.
  6. If you require our technical support or administration services, we may charge you for its supply. To find out our Charges please call Customer Services on 0800 89 5000.
 
4. Your responsibilities
  1. Please follow our instructions regarding use of the Services, if you do not or anyone else uses or misuses your Mobile or our Services, then you bear responsibility.
  2. We may Stop you using your Mobile or SIMcard if we believe:
    • it may cause interference;
    • you used it to send spam;
    • you sent an excessive number of calls, texts or messages;
    • your use is not approved for our network or Services;
    • you tried to mask or alter the origination or termination of a call or transmission from your Mobile.
  3. The Services we supply are for your use only, you may not gift, resell or assign them.
  4. You are responsible for all charges for using the Services and your Mobile - even if it was not you using them.  So, please reset your Personal Identification Number (PIN) access “password” from the initial preset number for voicemail and change the access password for email Services, and keep these secret passwords secret.
  5. If the PIN request function is ON in your Mobile and you enter it incorrectly 3 times in a row, then as a safety guard the SIMcard will block. To unblock the SIMcard you must use your Unblock code. Keep your Unblock code secret. If you block your Mobile to many times, it may damage the SIMcard and you may lose names or numbers on the SIMcard and have to pay for a new SIMcard and Unblock code.
Mobile Terms & Conditions pg2

 
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